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Shipping & Returns

Welcome to our website:www.ctagenero.org

delivery time
Receiving international orders take 4-8 working days. Generally, the total transportation and processing time are equal to the total delivery time. The processing time generally ranges from 24 hours to 2 days. Processing time includes receiving your order, transmitting information to the warehouse of the event, packing and shipping the item to. After completing the treatment, the release begins. The shipping time is the express delivery transit time from the warehouse to your delivery address.

International Shipping
We offer express delivery with insurance shipping box and the confirmation monitoring. It usually takes 4-8 working days for delivery. 24-48 overtime for processing time and can take up to 48 additional hours in case we need to contact the payment processor for verification of the credit card.

We will not be liable to charge customs duties in each country. We charge the full shipping price for all returns and international trade. For packages unclaimed or returned due to incomplete address, the actual shipping costs will be deducted from the refund. If your order does not arrive in time, there may be delays due to the personalized treatment compensation for your country. Feel free to email us to help you locate the package at any time.

Order Tracking
Control of the order is available on the Account page or send a tracking link with tracking number by email when your order has been shipped. If your order appears late, you must consider the following points:

Delivery occurs only on weekdays, Monday through Friday.
Some parties that the carriers do not collect or transport.
Please contact us for further assistance.

Return Policy
We are committed to sell high quality products we hope that you will enjoy using, but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please be sure to check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which is on the order confirmation or on the delivery packaging, as you may need as proof of purchase in case of any after-sales questions.

If I change my mind ...
Defective items
Items will be checked by our team of product evaluations and if the item is deemed defective due to manufacturing or material defect, our website will refund or replace without additional shipping charges. If deemed not to be defective, will not qualify for an exchange or refund under this type of return.

All international returns should be returned within 30 days from receipt of order.
The shipping costs for international trade are paid by the client (unless the failure was caused by us). All taxes, fees, or taxes that must be paid for returned items are the sole responsibility of the customer.

instructions for returning
Please follow the instructions below to return an item:
Please send us an e-mail to specify the reason for the return at first, our support staff will provide you the shipping address.
Please be careful when unpacking and repacking your products.
Please attach a piece of paper containing the following information:
Our name ordered on our website.
Order number
Specify the reason for returning the item
The email address ordered on our website.
Please put this piece of paper, and the equipment to be returned in a package, and mail to us. Please provide the tracking number once you have shipped them back. We assume responsibility for the return of goods that are lost in transit. If you are interested, then we recommend you send the goods by registered post and retain proof of posting.

Solve your problem
If you have any questions, please feel free to Contact Us. We will process your request or complaint, respond as quickly as possible.
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